Meet Kelly — Project Management Specialist FC Launch in Taiwan

Hi, I’m Kelly. I joined Coupang as a Project Management Specialist on the Fulfillment Center (FC) Launch team. My main role focuses on optimizing project management processes and enhancing collaboration across departments while ensuring our launch initiatives run smoothly and stay on schedule. Recently, I’ve also taken on some CapEx-related tasks to support capital expenditures in the FC.   

We’re curious to hear more about your journey to Coupang. What attracted you the most?   

What initially drew me to Coupang was the company’s pace of innovation and its impact on the retail industry. I saw it as a place where I could learn and grow by tackling complex problems alongside talented teammates. Our motto here is ‘Aim high and find a way,’ and that mindset has motivated me to continuously push myself.   

What are your backgrounds?  How do you think those backgrounds were helpful when you joined Coupang or in your current job?    

This is my first experience in logistics. Although my background is in computer science, my current role doesn’t require me to write a single line of code—my keyboard has almost forgotten how to execute commands! However, in my previous job at an engineering consulting firm, I gained hands-on skills that are quite relevant to my work here.   

One of the things I appreciate most about Coupang is that it doesn’t put anyone in a box. There’s room to explore different fields and collaborate with experts across domains, so I’m always learning something new.   

Since joining the Coupang FC Launch team, do you have any memorable or proud moments?    

One of my proudest moments was becoming part of Coupang during a time of swift expansion driven by the company’s ‘Rocket Delivery’ growth strategy. This growth meant we urgently needed more facilities and space. Within just two or three months, our team transformed an empty warehouse into a fully functional site for inbound and outbound. Being part of this project and watching it come to life so quickly was incredibly fulfilling. And now, within the span of a year, we have multiple fulfillment centers fully operational.  

I joined Coupang in July 2023, when resources were stretched, and everyone was juggling multiple projects. In a fast-growing company like Coupang, opportunities pop up everywhere, and the culture encourages you to seize them. If you have an idea, the attitude is ‘why not?’ This openness has helped me unlock new strengths, gain new skills, and refine my approach as I go. Now, Coupang feels like one big family, with talented people joining and each department getting more specialized, setting us up to make even bigger strides.    

Coupang’s business in Korea is incredibly diverse, while in Taiwan, we now offer the ‘Rocket Delivery’ and the FC service. However, I believe there’s potential for us to expand into more markets here in the future.   

In Korea, Coupang has rolled out services like Coupang Eats for food delivery, Coupang Play for streaming, and Coupang Fresh for groceries. This variety of services opens doors for growth and gives us a chance to explore new fields. I’m excited to see what other markets we might break into.

Thank you so much for joining us today. Any final thoughts you'd like to share?   

It’s been a pleasure sharing my experience. I’m grateful for the opportunities I’ve had at Coupang and excited for what the future holds, while continuing to keep up the 'Aim High and Find a Way' attitude alive.