Meet Jackie — SDE Packaging team Process Innovation Specialist at Coupang Taiwan FCs

Hello, I’m Jackie. I’m a Process Innovation Specialist within the Service Design Excellence (SDE) Packaging team at Coupang Fulfillment Centers. My main responsibilities are process optimization and introducing new functions for packaging. I joined the company in February 2023. 

We’re curious to hear more about your journey to Coupang. What attracted you the most?  

There is a very interesting story here. I was contacted for an interview with Coupang at the end of December 2022. At that time, not many people knew about Coupang. After I clicked on the official website, the colorful colors first got my attention. Then the following sentence, ‘How did I ever live without Coupang?’ caught my eye. Finally, I saw Coupang’s rocket logo and it looked familiar. It turned out that my family had ordered from Coupang before. I agreed to the interview, and I was lucky to join a few months later. 

It has now been over 2 years since I’ve joined. I first started within the Inbound (IB) team in the first Fulfillment Center (FC) in Taiwan. When our second FC opened in November 2023, I was one of the first to join the onsite team. As we kept growing, I took on more responsibilities, which enabled me to collaborate with different teams and be exposed to other parts of the business. This experience led me to transfer to the SDE Packaging team at the beginning of the year. Coupang is a company that is constantly growing. There are many opportunities, with resources, whether it be in software or hardware. 

What is the main role of the SDE Packaging team within our Coupang Taiwan FCs?  

We mainly focus on efficiency improvement for packaging. Our role is to optimize the overall production, which may be the optimization of operation processes or the optimization of systems. For example, we implemented a packaging buffer material recommendation a while ago. This function allows the packer to know what kind of buffer material packaging should be used for a specific Stock Keeping Unit (SKU). The purpose is to standardize the work process of the on-site packer, reducing the packers’ judgment burden when performing packaging tasks, and overall enhance the customer experience. To achieve this, we worked closely with the Korea team to gain insight of their own processes and adapt them to our local market.  

What are you looking forward to the most with Coupang?   

As previously mentioned, since I’ve joined, I have been able to work within several teams in different roles, learning skills in onsite operations management, vendor communication skills and many more in each team along the way. In my current team, learning, planning, and execution are essential. We also have a lot of cross-department communication and collaborations. Therefore, as Coupang continues to grow and expand, I look forward to our team also growing with cross-functional collaborations. I’m also excited about implementing systematic training programs in Taiwan to help scale and replicate the success models we have built. 

How does Coupang value employee safety in our FCs?  

Coupang is on top for safety and continues to strive for the best for our FC workers. In the logistics industry, we often have to operate machinery loaded with heavy cargo, so safety is at the center of our operations. At Coupang, we put an emphasis on it to make sure all employees are safe by following processes and regulations from the EHS & Safety teams. 

Any advice you'd like to give to your fellow female colleagues in Coupang?   

Speaking of the logistics industry, there is this perception that it is a male dominated industry. But at Coupang, we have an inclusive workplace and have female colleagues onsite. The work environment is safe and inclusive. We all strive together towards the same goal to wow our customers and create a wonderful shopping experience together. 

Any words to applicants interested in Coupang?