Customer Service
Show 25 jobs in Customer ServiceWhy Coupang Customer Service?
We exist to transform customers’ lives for the better. Our customers are the beginning and the end in every decision we make.
Our team connects with customers using our innovative technology and provides the support they need via phone, email, and chat 24/7. Our goal is to put a smile on millions of our customers each day from the moment they open the Coupang app to the moment they receive the product at their door.
If you are motivated to set new standards for the best customer experience, join us. Come build a customer-centric mindset and grow as a professional who impacts customers' lives.
Interview tips
Get answers about our application process and learn how to showcase your skills for the position of your interest. We are happy to help prepare your future.
Our culture
We're on a mission to revolutionize everyday lives for our customers, employees, and partners. We strive to create a world where people wonder, “How did I ever live without Coupang?” If you are driven by a passion to innovate, come join us on our journey to wow our customers.
Life at Coupang
Employee stories |
From Sales to Category Building: How Chloe Is Growing Coupang Taiwan's Pet Business
Chloe moved from software sales to Coupang Taiwan, where she builds brand partnerships and drives growth in the Pet category. Drawing on her experience as a pet owner, she identifies unmet customer needs while broadening her business perspective through cross-functional collaboration.
Employee stories |
Turning Insights into Growth: How Jun Helps Build Coupang Taiwan's Pet Category
For Brand Manager Jun, growing Coupang Taiwan’s Pet category means turning data and customer insights into action. At Coupang, he takes ownership, builds trusted partnerships, and creates meaningful impact for customers.
Employee stories |
Building Trusted Brand Partnerships: How Pinzon Is Growing Coupang Taiwan's Pet Category
Pinzon brings global experience to his role as Principal Brand Manager at Coupang Taiwan, building partnerships with leading pet brands to expand trusted product selection. By connecting customer needs with Coupang’s operational strengths, he creates lasting value for customers and partners.