Customer Service
Show 23 jobs in Customer ServiceWhy Coupang Customer Service?
We exist to transform customers’ lives for the better. Our customers are the beginning and the end in every decision we make.
Our team connects with customers using our innovative technology and provides the support they need via phone, email, and chat 24/7. Our goal is to put a smile on millions of our customers each day from the moment they open the Coupang app to the moment they receive the product at their door.
If you are motivated to set new standards for the best customer experience, join us. Come build a customer-centric mindset and grow as a professional who impacts customers' lives.
Interview tips
Get answers about our application process and learn how to showcase your skills for the position of your interest. We are happy to help prepare your future.
Our culture
We're on a mission to revolutionize everyday lives for our customers, employees, and partners. We strive to create a world where people wonder, “How did I ever live without Coupang?” If you are driven by a passion to innovate, come join us on our journey to wow our customers.
Life at Coupang
Employee stories |
Always ready for you: Meet Vast, the driving force behind Coupang’s fast and reliable service
At Coupang, ideas move quickly from concept to execution, allowing teams to respond directly to market changes. “The distance between identifying an opportunity and acting on it is incredibly short—and that’s what creates true ownership,” Vast says. Click to read his full story.
Employee stories |
Where home comfort begins: How Ming brings better living to Coupang Taiwan customers
In a company built on speed, innovation, and customer obsession, every role at Coupang contributes to shaping how millions of people experience everyday life. For Ming, that impact is deeply personal because her work touches something familiar to all of us. Click to read full story.
Employee stories |
Finding answers amid complexity: An interview on the Program Management role for fulfillment center establishment
Program Management team handles the entire process of building new Fulfillment Centers (FC) and redesigning existing ones on an end-to-end basis, from planning to execution and completion. Discover more insights through the stories of PMs Handa and Douu.