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Why Coupang Customer Service?

We exist to transform customers’ lives for the better. Our customers are the beginning and the end in every decision we make.

Our team connects with customers using our innovative technology and provides the support they need via phone, email, and chat 24/7. Our goal is to put a smile on millions of our customers each day from the moment they open the Coupang app to the moment they receive the product at their door.

If you are motivated to set new standards for the best customer experience, join us. Come build a customer-centric mindset and grow as a professional who impacts customers' lives.


Interview tips

Get answers about our application process and learn how to showcase your skills for the position of your interest. We are happy to help prepare your future.

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Our culture

We're on a mission to revolutionize everyday lives for our customers, employees, and partners. We strive to create a world where people wonder, “How did I ever live without Coupang?” If you are driven by a passion to innovate, come join us on our journey to wow our customers.

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Life at Coupang

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