Customer Service
Show 29 jobs in Customer ServiceWhy Coupang Customer Service?
We exist to transform customers’ lives for the better. Our customers are the beginning and the end in every decision we make.
Our team connects with customers using our innovative technology and provides the support they need via phone, email, and chat 24/7. Our goal is to put a smile on millions of our customers each day from the moment they open the Coupang app to the moment they receive the product at their door.
If you are motivated to set new standards for the best customer experience, join us. Come build a customer-centric mindset and grow as a professional who impacts customers' lives.
Interview tips
Get answers about our application process and learn how to showcase your skills for the position of your interest. We are happy to help prepare your future.
Our culture
We're on a mission to revolutionize everyday lives for our customers, employees, and partners. We strive to create a world where people wonder, “How did I ever live without Coupang?” If you are driven by a passion to innovate, come join us on our journey to wow our customers.
Life at Coupang
Employee stories |
From High-Scale Inventory to building Digital Twins: Lakshmanan’s Journey at Coupang
He joined Coupang's Seattle office as a Staff Software Engineer in early 2024, where his initial focus was helping build our next-generation inventory system to support the next stage of Coupang's growth. Click to read his full stoy.
Employee stories |
Beyond mere number crunching: Meet Coupang FP&A, your strategic business partner
Looking to grow beyond routine tasks and paint a fresh vision on a blank canvas? We met Brian, Benjamin, and Grace, who are driving impact as FP&A professionals across Corporate, Retail, and CLS. Read on what sets Coupang's FP&A apart and hear their candid responses to common misconceptions.
Employee stories |
From Brand management to category strategy: How Alex redefines the value of retail in a high-growth environment
Alex’s career has gone through several very different stages. Those experiences gradually helped him build a broader business perspective. However, what truly reshaped Alex’s understanding of category management was joining Coupang. Click to read full story.