Senior Manager, Tax Operations & Reporting

Description

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry from the ground up. We are an American technology company and one of the fastest-growing retail companies that has established an unparalleled reputation for being a leading and reliable force in global commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

To support Coupang’s ongoing global expansion and dynamic business growth, we are searching for a strategic Senior Manager, Tax Operations & Reporting. In this high-impact leadership role, you will hold ultimate responsibility for our global income tax provision and US income tax compliance. Sitting at the helm of this function, you will manage the quarterly and annual ASC 740 close and oversee the end-toend compliance lifecycle. Working in close partnership with our Tax Technology & Advisory team, you will direct our external service providers to optimize our current operating model and champion the process automation necessary for our continued scale. Uniquely, this position requires both deep technical expertise and a strong continuous-improvement mindset: you will design the internal controls, operational processes, and technology frameworks necessary to modernize our tax operations and ensure they scale seamlessly alongside the company.

What You Will Do

• Global Tax Provision & Reporting: Lead the review and management of the quarterly and annual global tax provision under ASC 740, including deferred tax calculations, FIN 48 (uncertain tax positions) analyses, deferred tax inventory and valuation allowance assessments, stock-based compensation, return-to-provision true-ups, provision memoranda, and effective tax rate management.
• Tax Automation & Transformation: Collaborate directly with the Tax Technology and Advisory team to drive the strategic roadmap for tax technology and process improvement. Implement and optimize tax automation solutions (with a strong focus on Longview) to streamline provision workflows, embed policies into high-volume systems, and build a modernized operational infrastructure that scales dynamically with our business.
• Tax Operations Management: Oversee complex US federal and state income tax compliance (Subchapter C). Serve as the primary manager and reviewer for our external tax preparation providers, ensuring accuracy and timeliness, while simultaneously leading the transformation of our data pipelines and workflows through advanced automation.
• International Tax Compliance (US Outbound): Ensure compliance with evolving US international tax legislation, including the calculation and reporting of BEAT, GILTI, FDII, and FTCs. Collaborate seamlessly with global tax teams to gather necessary global data and align on broader frameworks like Pillar Two, ensuring all US reporting obligations for foreign operations are accurately met.
• Cross-Functional Leadership & Audit Defense: Partner directly with business operations, Legal, and Finance to ensure audit readiness and systemic consistency. Support and represent Coupang in tax authority audits by preparing technical analyses, managing data requests, and defending tax positions and methodologies alongside external advisors.
• M&A and Strategic Transactions: Support the tax provision and compliance integration for newly acquired entities, corporate restructurings, and new market expansions.

Basic Qualifications

• Bachelor’s degree in Accounting, Economics, Finance, or a related field (Master’s degree, CPA, or JD preferred).
• 10+ years of hands-on experience in a Big 4 public accounting firm, law firm, or a large multinational technology company. In-house experience at a large US multinational enterprise (MNE) in the tech sector is strongly preferred.
• Deep operational expertise driving the end-to-end ASC 740 provision cycle for a multinational company, including deferred taxes, valuation allowance assessments, FIN 48 (uncertain tax positions), financial footnote disclosures, SOX controls, and external auditor management.
• Extensive experience directing US federal and state income tax compliance at scale, ensuring accuracy, regulatory alignment, and process efficiency for a large multinational enterprise.
• Proven operational experience managing outsourced tax providers for full-cycle tax provisions and multi-jurisdictional compliance.
• Strong ability to translate complex, evolving global tax disclosure requirements into compliant operational reporting frameworks.
• Advanced financial modeling skills and proficiency with managing large datasets.

Preferred Qualifications

• Hands-on implementation or power-user experience with tax automation software, with a strong preference for Longview.
• A strong interest in exploring and applying AI tools to tax workflows. You will help drive the transition from a traditional compliance model to a data-driven, AI-enabled operation, acting as a forward-thinking leader to build our roadmap, pilot new technologies, and refine these next-generation workflows.
• A naturally curious mindset with a drive to dig deep into evolving business models, ask critical questions, and understand the "why" behind the data.
• Highly self-motivated and comfortable operating with ambiguity; able to work autonomously, take end-to-end ownership of projects, and thrive without direct supervision in an entrepreneurial environment.
• Exceptional stakeholder management and communication skills, with the ability to distill complex tax concepts into clear, actionable business advice for non-tax leaders in Finance, Legal, and Operations.
• A track record of driving process improvements, leveraging technology and automation to streamline workflows, scale operations, and eliminate manual inefficiencies.
• High adaptability and resilience in a fast-paced, hyper-growth environment, capable of pivoting quickly and maintaining a collaborative, strategic outlook while partnering with global teams.
• Demonstrated leadership capabilities, with a proven ability to mentor and coach team members, guide cross-functional stakeholders without formal authority, and act as a trusted strategic thought partner to executive leadership.

Pay & Benefits

Our compensation reflects the cost of labor across several US geographic markets. At Coupang, your base pay is one part of your total compensation. The base pay for this position ranges from $155,000/year in our lowest geographic market to $267,000/year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

General Description of All Benefits

• Annual bonus is 0-20% of the base salary
• Medical/Dental/Vision/Life, AD&D insurance
• Flexible Spending Accounts (FSA) & Health Savings Account (HSA)
• Long-term/Short-term Disability
• Employee Assistance Program (EAP) program
• 401K Plan with Company Match
• 18-21 days of the Paid Time Off (PTO) a year based on the tenure
• 12 Public Holidays
• Paid Parental leave
• Pre-tax commuter benefits

General Description of Other Compensation

“Other Compensation” includes, but is not limited to, bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale.

Recruitment Process

• Application Review - Job Fit Interview - Focus Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/

Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race (including traits historically associated with race, including but not limited to hair texture and protective hair styles), color, religion, religious creed (including religious dress and grooming practices), sex or gender (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), gender identity, gender expression, sexual orientation, ,ancestry, national origin (including language use restrictions), age (40 and over), physical or mental disability, medical condition, genetic information, HIV/AIDS or Hepatitis C status, family status (including but not limited to marital or domestic partnership status), military or veteran status, use of a trained dog guide or service animal, political activities or affiliations, ancestry, citizenship, family and medical leave status, status as a victim of any violent crime, or any other characteristic or class protected by the laws or regulations in the locations where we operate. Coupang is also committed to providing a safe work environment for its employees and its consumers. If you need assistance and/or a reasonable accommodation in the application of recruiting process due to a disability, please contact us at [email protected]

Job Requisition ID: R0081650