Process Innovation Specialist

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position : Process Innovation Specialist

What will you do?

1. Strategic Workforce Acquisition & Growth
• Multi-Channel Strategy: Design and execute end-to-end recruitment programs across Online (Social Media, Performance Marketing), Job Portals, and Offline (Community outreach, referrals) channels.
• Capacity Alignment: Partner with the Logistics and Planning teams to "right-size" the workforce, ensuring the talent pipeline matches operational demand and turnover forecasts.
1. Quality Governance & Performance Management
• Recruitment Quality: Implement rigorous selection criteria to identify "Quality Workers" likely to deliver high PPH (Parcel Per Hour) and maintain low damage rates.
• Funnel Optimization: Design a top-notch acquisition funnel that minimizes friction for users while effectively filtering out ineligible candidates to safeguard the workforce.
1. Onboarding & Worker Education
• Streamlined Onboarding: Manage the onboarding execution team to ensure a seamless "Sign-up to Shift" transition, improving first-day show rates.
• Educational Programming: Create and deliver online training materials and offline briefings to educate workers on platform guidelines, safety SOPs, and operational best practices.
• Process Improvement: Continuously identify bottlenecks in the worker journey and collaborate with cross-functional teams to resolve them.
1. Engagement & Retention
• Quality Worker Retention: Develop engagement programs specifically designed to retain high-performing workers and improve their lifetime value on the platform.

Basic Qualifications

• Education: At least Bachelor’s degree
• Experience: 2+ years of experience in Process Improvement, Operations Excellence, Workforce Planning, Program Management, or Recruitment/Human Resource, ideally within high-pace environments.
• Channel & Process Optimization: Proven track record of online & offline marketing/ job portal channels, mapping applicant journeys, identifying operational bottlenecks, and re-engineering processes to minimize friction in order to improve effectiveness for top of funnel and efficiency for the process
• Communication: Excellent communication skills to collaborate with stakeholders and deliver cross-functional proposals, and fluent in English to communicate with internal foreign key members.

Preferred Qualifications.

• Growth Marketing Experience: Familiarity with digital performance marketing or leveraging multi-channel user acquisition strategies to drive "Top-of-Funnel" growth efficiently.
• Performance Governance: Experience designing and implementing quality frameworks or selection scorecards that directly impact on-site productivity metrics (e.g., maximizing PPH and minimizing damage rates).
• Human Resource: Experience working at recruitment, HRM, shift arrangement, and ever designed/revamped recruitment/onboarding/scheduling process

Recruitment Process and Others

Recruitment Process

Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

This job posting may be closed prior to the stated end date for application if all openings are filled.

Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice​

Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​

人人均等的機會

Coupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見，我們不可能達成史無前例的成功