概要
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery,” which offers next-day delivery for a wide selection of items at affordable prices, and “Rocket Overseas,” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Position: Manager, Catalog Operation Management 商品目錄營運經理
The Catalog Operations Manager will lead a team responsible for improving catalog quality, operational accuracy, and the completeness and correctness of customer-facing information in Taiwan. This role will establish and refine SOPs, reduce defects through data-driven root-cause analysis, and deliver cross-functional projects involving operations, legal or compliance, product, engineering, tools, systems, and senior stakeholders. The manager will use advanced Excel and appropriate analytical methods to translate quality signals into practical corrective and preventive actions. The role may also apply AI-assisted workflows, prompt iteration, or structured data extraction to improve the scalability and control of catalog operations.
What will you do?
- Lead, coach, and performance-manage a catalog operations team, establishing clear goals, work allocation, feedback mechanisms, and measurable delivery outcomes.
- Improve catalog quality and customer-information accuracy by identifying defects, analyzing root causes, implementing corrective actions, and preventing recurrence.
- Create, document, implement, and continuously refine SOPs, control points, escalation paths, exception-handling mechanisms, and operating guidance.
- Deliver projects and programs from problem definition through planning, milestone management, risk control, implementation, and outcome measurement.
- Align legal or compliance, operations, product, engineering, tools, systems, catalog operations, and senior stakeholders around decisions, dependencies, commitments, and delivery outcomes.
- Use Excel and data analysis to clean, reconcile, validate, segment, and report operational information, including structured outputs produced through AI-assisted workflows where applicable.
Basic Qualifications
- Demonstrated experience directly leading, coaching, developing, and performance-managing a team.
- Demonstrated ownership of catalog quality, product-information quality, master-data quality, content quality, or another structured-information quality environment.
- Demonstrated experience creating new SOPs or refining existing SOPs and implementing measurable process improvements.
- Demonstrated end-to-end ownership of projects or programs, including scope, milestones, risks, dependencies, resources, and completion outcomes.
- Demonstrated experience managing cross-functional stakeholders, resolving conflicts, aligning requirements, escalating decisions, and tracking commitments.
- Demonstrated ability to use data to distinguish symptoms from root causes, test hypotheses, and implement practical corrective actions.
- Advanced Excel capability demonstrated through data cleaning, lookups and relationships, pivot analysis, conditional logic, error checking, or repeatable reporting.
- Sufficient business English to explain operational issues, present recommendations, respond to questions, and prepare written business summaries.
- Demonstrated attention to operational accuracy and the completeness, correctness, consistency, or timeliness of customer-facing information.
Preferred Qualifications
- Experience as a data engineer, AI engineer, or in a role involving data pipelines, data models, AI solutions, or model-support activities.
- Experience in high-volume data operations, platform operations, content operations, master data, product information, supply-chain operations, or information-quality management outside e-commerce.
- Hands-on experience using AI tools to transform unstructured information into structured data with defined fields, validation rules, exception handling, and human review.
- Experience with prompt iteration and output-format control.
- Experience using BI, visualization, query, or reporting tools to define metrics, segment problems, and support operational decisions.
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview - Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection, including recipients of veteran’s benefits and persons with disabilities, may receive preferential treatment for employment in accordance with applicable laws.