說明
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Position : Seller Support Quality Assurance Specialist
What will you do?
- Conduct regular quality checks and evaluations across all Seller Support areas and provide actionable feedback.
- Analyze QA results, consultation data, and attendance trends to identify opportunities for improvement and enhance the experience of sellers and counselors.
- Collaborate with relevant teams to escalate systemic issues identified through insights and monitor corrective actions.
- Review tickets and operational projects to ensure guidance is accurate, timely, and aligned with internal process changes.
- Plan, develop, and deliver training programs for Seller Support counselors, ensuring operational excellence and consistent service quality.
- Perform other tasks as assigned by supervisors.
Essential Qualifications:
- Strong written and verbal English skills.
- Proficient in Microsoft Excel, Word, and PowerPoint.
- Experience or strong ability in data analysis and insight generation.
- Effective communication skills, with the ability to collaborate with team members and stakeholders.
- Experience in quality assurance evaluation or training.
- Ability to optimize processes and propose actionable measures.
Preferred Qualifications :
- Customer-centric mindset.
- Enthusiasm for working in a startup environment, thriving in a fast-paced setting, and enjoying the creation of new rules and systems.
- Experience in e-commerce, platform operations, or related industries is a plus.
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Things to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
人人均等的機會
Coupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見，我們不可能達成史無前例的成功。