說明
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.
Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world.
Position: (Assistant) Manager, Sortation Management - Delivery Station - Camp Manager
What You Will Do:
- Lead and manage all camp-level operations, overseeing Camp Leaders
- Ensure seamless coordination between sorting operations and last-mile delivery execution.
- Monitor daily KPIs, service levels, and quality metrics to ensure operational excellence.
- Collaborate with regional and central teams to implement continuous improvement strategies.
- Own and optimize shift planning, performance tracking, and resource deployment.
- Lead root cause investigations and corrective action plans for any operational failures or delays.
- Ensure smooth handoff from sorting to delivery and timely dispatch of all routes.
- Maintain high levels of route success rate, customer satisfaction, and delivery quality.
- Train and onboard new drivers, ensuring compliance with SOPs and safety regulations.
- Monitor real-time delivery performance and troubleshoot issues with speed and accuracy.
Key Responsibilities:
- Drive performance across the camp by aligning sorting and delivery processes.
- Ensure safety, compliance, and SOP adherence across all operational shifts.
- Mentor and develop Camp Leaders and Helper Managers through regular feedback and coaching.
- Report on camp-wide metrics and provide insights to improve productivity and cost-efficiency.
- Work with HR, Training, and Support functions to resolve staffing and capability gaps.
- Manage delivery shifts, ensuring timely route dispatch and issue resolution.
- Drive delivery quality through coaching, performance reviews, and metrics tracking.
- Collaborate with Helper Manager to align sort quality with route readiness.
- Execute contingency plans for late handoffs, route delays, and operational escalations.
- Provide field-level feedback and data to inform continuous improvement.
Essential Qualifications
- Proven leadership in logistics, delivery operations, or warehousing.
- Strong analytical and communication skills.
- Bachelor's degree preferred; relevant work experience can be substituted.
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Things to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
人人均等的機會
Coupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見，我們不可能達成史無前例的成功。