Senior-Principal, Business Analysis

說明

Company Introduction

Team Overview

Service Design Excellence team requires a results-oriented, high-energy, dynamic individual with both stamina and mental quickness to be able to work and thrive in a fast-paced, high-growth Fulfillment Center. Excellent communication skills with all levels of management and staff will be imperative. Coupang’s process excellence plays a critical role in driving our phenomenal growth by identifying and optimizing the cost and process

Role Overview

This role requires an individual with excellent attention to details, a knack for operational process planning, analytical capabilities, and strong business acumen. You must be comfortable operating in ambiguous environments and have ownership to identify and lead stakeholders to implement solutions to streamline and accelerate a wide range of business processes. An individual would succeed in this role when you’re a strategic thinker, yet capable of rolling up their sleeves and getting their hands dirty to ensure front-line execution excellence.

Business Analysis leads multiple, impactful projects related to the quality, availability, and depth of data needed by Coupang to make business decisions. This person will use their deep expertise in SQL and other languages, data ETL development, and data integrity to ensure that necessary information is available for all levels of analysis at Coupang. This person will work closely with Engineering and Product teams to not only accomplish business goals, but to come up with novel ways to capture and analyze data. Additionally, this person will contribute to analytics projects designed to help drive Coupang's growth, support specific initiatives from all areas of Coupang, and help analysts across the team and organization with their development.

What You Will Do?

· Design and maintain dashboard for key metrics monitoring; analyze data and develop strategic plans to provide service excellence

· Investigate and conduct in-depth analysis of data-driven "root causes" and propose solutions supported by data and facts and share impact.

· Drive improvement in operational performance and lead projects to further expand our business and enhance both our customers and partner teams experience.

· Develop strong ownership for data analysis and work with cross-functional teams on company-wide perspectives.

· Clearly communicates goals, roles, responsibilities, success metrics and desired outcomes to cross functional-project teams and program stakeholders

· Works independently, but also influences and manages project teams, sub-teams and subject matter experts to develop, test or implement new ideas or process improvements.

· Compile and analyze project data to identify trends and opportunities for future growth and improvement

· Ensures that multiple projects within program roadmap meet specified timelines to deliver results

Qualifications:

· Minimum 5 years of experience in business analysis preferably in the e-commerce or marketplace industry

· Ability to leverage intermediate and higher data visualization tools (e.g. Power BI or Tableau)

· SQL building experience is a must

· English speaking and writing skill are a must, Chinese speaking is a strong plus

· Clearly communicates goals, roles, responsibilities, success metrics and desired outcomes to cross functional-project teams and program stakeholders

· Works independently, but also influences and manages project status with stakeholders, and test or implement new ideas or process improvements.

· When an issue arises, dive deep into the roots of the issue, propose solutions supported by data and facts and share impact.

· Ensures that multiple projects within program roadmap meet specified timelines to deliver results

Preferred Qualifications:

· Experience in the e-commerce industry in an operational capacity

· Experience working with cross-functional teams

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below.

https://privacy.coupang.com/en/land/jobs/

人人均等的機會

Coupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見，我們不可能達成史無前例的成功。