說明
About Coupang
Coupang is one of the largest and fastest growing e-commerce platforms on the planet. We are on a mission to revolutionize everyday lives for our customers, employees and partners. We solve problems no one has solved before to create a world where people ask, “How did we ever live without Coupang?” Coupang is a global company with offices in Beijing, Los Angeles, Seattle, Seoul, Shanghai, and Silicon Valley.
Team Description:
- We are seeking an experienced Senior Manager, Immigration to join our Global Immigration team. The ideal candidate will have extensive experience in managing immigration programs, with a strong preference for those with in-depth knowledge of APAC immigration processes. This role focuses on operational excellence, data-driven program enhancements, and stakeholder management to ensure efficient and compliant immigration processes across our global organization.
Key Responsibilities:
• Manage day-to-day operations of the global immigration program, with a focus on the APAC region
• Develop and implement standard operating procedures to ensure consistency and efficiency in immigration processes
• Monitor key performance indicators (KPIs) and service level agreements (SLAs) to maintain high-quality service delivery
• Identify bottlenecks and inefficiencies in current processes and propose practical solutions
• Serve as the primary point of contact for internal stakeholders on immigration matters
• Provide expert guidance on complex immigration cases and policy interpretations
• Ensure compliance with global immigration laws and regulations, with a particular focus on APAC countries
• Stay informed about changes in immigration policies and assess their impact on operations
• Conduct regular audits of immigration processes and documentation to mitigate risks
• Collaborate with vendors to implement process improvements and technology solutions
• Develop and deliver training materials on immigration processes for employees and stakeholders
• Create and maintain documentation of operational procedures and best practices
• Responsible for performance management, career development, and ongoing training for Immigration team members in Korea and in Taiwan
The Ideal Candidate has:
• Extensive experience in global immigration program management, with a strong preference for candidates with significant APAC immigration expertise
• 1+ years’ experience of global or APAC people management experience).
• Proven track record in operational process improvement and service delivery enhancement
• Excellent analytical skills with the ability to interpret data
• Strong stakeholder management and communication skills
• Experience resolving urgent issues, with a strong sense of accountability and judgment
• Ability to prioritize effectively and manage multiple complex projects and tasks tracking key dates and deliverables
Recruitment Process
• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. • Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
• The employment type of this position is regular including 12 weeks probationary period.
• This job posting may be closed prior to the stated end date for application if all openings are filled.
• This position includes 12-weeks of probation period.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.
人人均等的機會
Coupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見，我們不可能達成史無前例的成功。