회사 소개
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talent to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
About the Role:
This strategic leadership role supporting the Country Director, Taiwan is critical and high-visibility, designed to act as a strategic partner, force multiplier, and trusted advisor. You will work side-by-side with the Country Director to drive strategic initiatives, ensure operational excellence, and facilitate effective decision-making as we rapidly scale our business in Taiwan. This role demands a unique blend of strategic thinking, analytical rigor, operational prowess, and exceptional stakeholder management skills gained in high-performing, complex global organizations. You will need to Think Systematically to connect dots across the business and Dive Deep into challenges and opportunities.
You will be at the heart of Coupang Taiwan's operations, ensuring cross-functional alignment, enabling the Country Director to focus on the highest-impact priorities, and helping to Deliver Results that matter to our customers.
Key Responsibilities:
Strategic Planning & Execution:
- Partner with the Country Director and leadership team to develop, refine, and communicate the country strategy and operational plans, thinking systematically about long-term implications and interdependencies.
- Lead and manage critical cross-functional projects and strategic initiatives from conception through execution, ensuring timely delivery and impact, embodying an attitude to aim high and find a way through obstacles.
- Conduct market analysis, competitive intelligence, and internal performance reviews, diving deep into data to identify opportunities and risks.
- Translate high-level strategy into actionable plans and measurable objectives, focusing on delivering results with grit.
Operational Excellence & Rhythm:
- Establish and manage the operational rhythm of the business (e.g., leadership meetings, business reviews, planning cycles), striving to Simplify processes where possible.
- Identify operational bottlenecks and inefficiencies; drive process improvements across the organization while insisting on the highest standards of operational excellence.
- Develop and track key performance indicators (KPIs), providing regular updates and insights to the Country Director.
- Ensure follow-through on decisions and action items emerging from leadership discussions, demonstrating ownership and accountability.
Leadership Support & Communication:
- Act as a sounding board and advisor to the Country Director on key issues, demonstrating the ability to build trust and disagree and commit when necessary.
- Prepare high-quality briefing materials, presentations, and reports for internal and external stakeholders, including senior leadership and potentially global headquarters.
- Manage the flow of information to and from the Country Director's office, ensuring key priorities are communicated effectively.
- Represent the Country Director in meetings and discussions as needed.
- Help prioritize the Country Director's time and focus on the most critical business issues.
Problem Solving & Special Projects:
- Lead deep dives into specific business challenges or opportunities as they arise, leveraging data and analytics.
- Structure ambiguous problems, develop hypotheses, conduct analyses, and recommend solutions grounded in logic and fact.
- Incubate new initiatives or functions before handing them off to permanent owners, showing adaptability and a willingness to learn voraciously
Qualifications:
Essential Qualifications:
- Experience: 8-12+ years of relevant experience operating effectively in demanding, high-growth, complex environments.
- Core Background: Proven track record in either:
- Top-tier Management Consulting firms with a focus on strategy, operations, and transformation projects for large clients.
- Corporate Strategy, Business Operations, Program Management, or similar senior staff roles within leading, large-scale global Technology and/or E-commerce companies known for operational complexity and high standards.
- Education: Bachelor's degree from a highly regarded university.
- Analytical & Problem-Solving Skills: Exceptional quantitative, analytical reasoning, and problem-solving skills. Demonstrated ability to structure complex, ambiguous problems, dive deep into data, and deliver insightful, practical solutions.
- Strategic Acumen: Proven ability to think systematically and strategically, understand market dynamics, and contribute meaningfully to strategic planning.
- Execution & Program Management: Strong program management capabilities with a demonstrated history of leading complex, cross-functional projects end-to-end and a clear bias for action to deliver results.
- Communication & Influence: Outstanding written and verbal communication skills in English. Ability to synthesize complex information into clear narratives and influence senior stakeholders across diverse functions without direct authority, fostering collaboration and building trust.
- Business Acumen: Solid understanding of business fundamentals, ideally within fast-paced, customer-focused industries like e-commerce or technology.
Preferred Qualifications:
- Advanced Education: MBA from a top-tier global business school.
- Industry Depth: Deep experience specifically within the e-commerce or high-velocity consumer technology sectors.
Desired Skills :
- Intellectually Curious & Agile: You learn voraciously, process complex information rapidly, and connect disparate ideas
- Results-Oriented with High Standards: You have a relentless focus on delivering results and insist on the highest standards for yourself and the work product of the teams you support.
- Adaptable & Resilient: You thrive in fast-paced, ambiguous environments, move with urgency, and demonstrate grit to aim high and find a way past obstacles.
- Owner Mindset: You are proactive, take initiative, demonstrate strong accountability, and feel a deep sense of ownership for outcomes.
- Collaborative Team Player: You build trust easily, work effectively across teams and levels with low ego, and know when to disagree and commit for the greater good.
- High Integrity & Sound Judgment: You exercise excellent judgment, handle confidential information with discretion, and operate with unwavering integrity.
- Customer Obsessed: You exhibit a genuine passion for understanding and serving the customer, aligning your work with improving their experience.
What We Offer:
- Opportunity to play a pivotal role in scaling a major international market for a global e-commerce leader.
- Direct exposure to senior leadership and strategic decision-making.
- A dynamic, challenging, and rewarding work environment driven by clear leadership principles.
- Competitive compensation package including equity.
- Chance to make a significant impact on millions of customers in Taiwan.
Recruitment Process
Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Things to Consider
This job posting may be closed prior to the stated end date for application if all openings are filled.
Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
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