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We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.
Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world.
Job Title : Manager, Fraud Operation
What will you do?
We are seeking a skilled and proactive Fraud Operation Manager to join our team. You will play a critical role in safeguarding our company against fraudulent activities and ensuring a secure environment for our customers. Your expertise will be crucial in designing fraud detection rules, reviewing and analyzing fraud detection results, and collaborating with international fraud detection teams. Your work will directly impact our ability to protect our customers' interests while maintaining a positive customer experience.
Key Responsibilities:
Design fraud detection rules:
- Develop, implement, and optimize fraud detection algorithms and rules to identify and prevent fraudulent activities effectively.
- Stay updated with the latest industry trends and emerging fraud patterns to continuously enhance the effectiveness of fraud detection systems.
Review fraud detection results ensuring not hurting normal customer experience:
- Analyze and assess flagged transactions or activities to determine their legitimacy and potential fraud risks.
- Fine-tune fraud detection systems to minimize false positives and avoid unnecessary disruptions to genuine customer transactions.
Collaborate with international fraud detection team:
- Work closely with our international fraud detection counterparts to share best practices, insights, and coordinate efforts in detecting global fraud trends.
- Participate in cross-team meetings and initiatives to enhance fraud detection strategies and technologies collaboratively.
Conduct objective and thorough investigations:
- Conduct fair, impartial, and timely investigations into suspected fraudulent activities.
- Gather and analyze evidence and data to establish the facts surrounding each case.
Prepare professional investigation reports:
- Summarize investigation findings and present clear and concise reports with actionable recommendations.
- Communicate the results of investigations effectively to relevant stakeholders and management.
Manage and prioritize cases:
- Effectively manage a diverse caseload of fraud investigations and prioritize tasks to meet deadlines.
- Coordinate field assignments, when necessary, to gather additional evidence and information.
Essential Qualifications:
- Minimum of 5 years of relevant work experience.
- Strong interpersonal and communication skills to collaborate effectively with team members and stakeholders.
- Demonstrated ingenuity and persistence in obtaining information and investigating complex fraud cases.
- Ability to work independently with minimal supervision while maintaining a high level of accuracy and attention to detail.
- Good organizational skills to manage and track a high volume of assigned cases efficiently.
- Proficient in conducting interviews and interrogations, and drafting comprehensive reports.
- Demonstrates honesty, ethical conduct, and a commitment to maintaining the highest levels of integrity and confidentiality.
Preferred Qualifications:
- Good command of English, both written and verbal.
- Customer-centric mindset, ensuring fraud management does not compromise the normal customer experience.
- Passion for working in startup environments and enjoying the process of establishing new rules and systems.
- Preferred experience in e-commerce, platform-based businesses, or related industries.
Recruitment Process
- Application Review - Technical Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Things to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
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