概要
Description
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. We have recently launched our services in Taiwan including Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices and Rocket Overseas which offers international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s international expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Program Design & Strategy
• Lead the design and evolution of the company’s performance management framework, including goal setting (OKRs/KPIs), regular feedback, and review cycles.
• Translate business and cultural needs into scalable performance strategies that promote clarity, accountability, and growth.
• Continuously benchmark external best practices to modernize performance philosophies and maintain competitiveness.
Program Management & Execution
• Own the end-to-end management principles of performance cycles:
- Probation Review
- Quarterly Check-Ins
- Annual reviews including Feedback and self-evaluation / manager evaluation flowsand
- Calibration processes
- Rating normalization
• Partner with HRIS and tech teams to ensure tools (e.g., Workday) support seamless and user-friendly performance experiences.
• Manage communications, change management, and training materials to ensure consistent understanding and adoption across the business.
Performance Enablement & Capability Building
• Equip managers and employees with the mindset and skills to give and receive effective feedback, set clear goals, and engage in coaching conversations.
• Deliver or coordinate training sessions, toolkits, and resources that support performance enablement across the organization.
• Partner with Learning & Development on interventions for underperformance, leadership growth, and team effectiveness.
Compliance & Risk Management
• Ensure performance processes adhere to fairness, legal compliance, and internal policy standards.
• Provide HRBPs and leaders with guidance on handling performance challenges, underperformance cases, and sensitive review outcomes.
• Track and mitigate risks associated with poor documentation, bias, or inconsistent application of process.
Data Analytics & Insights
• Monitor performance data and generate actionable insights on ratings distribution, top talent identification, performance gaps, and organizational health.
• Partner with People Analytics to define performance KPIs and dashboards for HR and executive leadership.
• Use data to refine processes, drive equity, and identify opportunities for continuous improvement.
Cross-functional Collaboration
• Partner with HRBPs, Total Rewards, Talent Acquisition, and Employee Relations to ensure alignment between performance outcomes and downstream actions (e.g., promotions, compensation, PIPs).
• Lead cross-functional working groups as needed to evolve performance programs.