概要
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-trillion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in ecommerce.
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.
Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Position: Principal/Senior Manger, ICQA
What You Will Do
- Lead the Inventory Control and Quality Assurance analytical efforts.
- Monitor existing KPIs regarding the accuracy and integrity of Quality and Inventory transactions; provide feedback to the Operations team where necessary, and build new KPIs where gaps are identified.
- Design and implement new ICQA processes and procedures to elevate inventory accuracy across Coupang-operated facilities and vendor-managed buildings.
- Drive scalable process improvement solutions that can be replicated across multiple sites.
- Build and manage internal relationships at a senior level, including with Operations and Finance units.
- Develop and execute action plans for increasing quality, inventory accuracy, and service satisfaction.
Qualifications
- An inspiring leader who has held a senior position within ICQA, ideally in an e-commerce fulfillment environment (offline retail will also be considered).
- A subject matter expert in Inventory Control with prior experience working with WMS.
- Strong operational experience in a fulfillment environment.
- Agile and able to quickly adapt strategies and plans to come up with innovative solutions in response to dynamic business requirements.
- Comfortable communicating across different functional teams, from finance to operations to software development, and influencing across all levels, from associates to the CEO.
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Things to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.