概要
Company Introduction
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.
Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
As a senior leader, you will be responsible for improving Coupang's pricing operations that include processes for price determination, price monitoring and adjustments, market research and others. Your initiatives will include execution of pricing policy reviews, process improvement programs, development of quality frameworks, execution of operational audits, identification of opportunities for process automation and tooling enhancements. You will collect various data and collaborate with product, operational, engineering, catalog management and business teams within Coupang to find the fastest and most appropriate solutions for projects and ultimately improve consumer shopping experience.
- Execute pricing policy reviews in collaboration with product, business and operational partners, including delivery of analysis supporting policy changes, policy documentation, implementation of policy changes with operational, product and engineering teams
- Execute operational audits to identify areas of incompliance with pricing policies, introduce corrective actions to operational processes and pricing systems to address discovered issues
- Review and evaluate changes to operational procedures (SOPs) to ensure efficiency of operational processes and compliance with pricing policies
- Define quality assurance frameworks and deliver programs to improve quality metrics related to outcomes generated by pricing processes
- Collaborate with product, operational, engineering, business teams to establish and prioritize operational initiatives and prioritize them
- Establish and manage a team of operational experts to support the organization's operational objectives
- 10+ years of experience in roles related to operations, internal audits, assurance or policy-related work for online platforms, incl. delivery of audits, process improvement programs, responsibility for operational processes.
- Knowledge of English and Korean - the role will work with English-speaking senior leadership and partners.
- Strong skills in managing projects from inception to completion, with demonstrated ability to lead multiple teams to deliver results within time constraints and with strong focus on accuracy and details.
- Experience in conducting hands-on deep dives into issues, identifying root causes, and proposing practical solutions; ability to synthesize information quickly, extract key insights, and present insights to director-level stakeholders or higher.
- Demonstrated top-class people management skills, ability to mentor and guide team members, experience of building teams while fostering a collaborative and high-performance work environment.
- Experience in leading change initiatives and fostering a culture of continuous improvement across many teams.
- Previous experience in the pricing domain in the e-commerce environment, understanding of financial principles related to pricing strategies.
- Experience in policy development for online platforms, SOP definition, defects detection, process tuning with automation.
- Proficiency in data analysis tools (e.g., Excel, SQL, Tableau) to drive pricing decisions and measure the impact of pricing strategies.
- Knowledge of methodologies like Lean and Six Sigma to drive efficiency in pricing operations.
Recruitment Process and Others
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview - Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- The employment type is full-time job and the probationary period is 12 weeks.
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Coupang does not discriminate against disabled applicants or those with veteran status.
- We are proud to offer equal opportunities for all applicants.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/
Document Return Policy
- This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
- A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
- A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email ([email protected]). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
- In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.
- Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.