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Digital Customer Experience

Customer Experience

The Customer Experience organization is responsible for ensuring an amazing shopping experience across all platforms as well as strategic programs such as Coupang Eats and WOW membership. We are obsessed with improving every step of the shopping journey from the moment customers sign up for a new account, to finding the product theyre looking for, and completing the purchase.

Our Product, Analytics, and UX teams work together to create magical moments for our customers. We are innovators that operate like a startup with rapid decision-making and agile processes.  

Were looking for team members who want to change the lives of millions of customers. Join the Customer Experience organization to break tradeoffs with innovative ideas and create world-class customer experiences.

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Why work at Coupang

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. 

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Life at Coupang

Meet Coupang employees like you and hear their stories on how they innovate every day at Coupang. 

Life at Coupang