Description
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
We have recently launched our services in Taiwan including Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices and Rocket Overseas which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did we ever live without Coupang?
Position: Training and Quality Specialist
What You Will Do:
- Key Responsibilities:
• Develop and maintain an internal knowledge base for customer service training.
• Provide education and training to customer service staff through training sessions.
• Develop customer service response templates.
• Develop/Maitain FAQ.
• Conduct audits of our customer service operations to ensure adherence to company service standards.
• Design and implement a Quality Assurance (QA) program.
Requirements:
• Proven experience in customer service, with experience in either training or QA is preferred.
• Fluency in either Korean or English.
• Understanding of QA tool is a plus.
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Things to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.