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Senior Staff, Network Engineer (Network Architecture & Engineering)

Location Bengaluru


Company Introduction  

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. 

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.  

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. 


Role Overview

The Senior Staff, Network Engineering works with Corporate IT managers and teams, company stakeholders to plan, develop, coordinate, and execute strategies consistent with the mission and purpose of Coupang. The position will mentor a team of engineers to troubleshoot and optimize our networks for our users and customers. This position requires a strategic leader with demonstrated experience in Data Center network and Fulfillment network services, network project governance and planning, vendor relationship management, change management, risk management, and organizational strategic planning. The position will support the team to execute a playbook while staying focused on the expected output. The incumbent must be able to evaluate risk, be able to act expeditiously to make decisions, understanding the factors associated with decision-making in a technological environment. This position requires original thinking and judgment in the development and takes on full responsibility and accountability for network design, creation, installation, and maintenance.



What You Will Do

  • Diagnose/evaluate the network architecture, discover and consult on issues to be improved, and report to the leadership. In particular, when an incident occurs, it must be able to identify problems in the shortest time, verify and analyze all correlations, and suggest alternatives and solutions.
  • Provides long-range strategic planning for new and innovative networking technologies, including research and development of alternative architectures, new infrastructure framework, and engineering strategy; monitors the impact of technological developments.
  • Leads advanced technical project teams and contractors, with engineering emphasis on routing/switching, system buildouts, and systems security and reliability; plans, assigns, directs and coordinates work efforts; develops project plans, timetables and staff requirements.
  • Develop and enforce standard operating procedures to ensure quality and productivity and collaborate with stakeholders and other IT leaders to develop overall network strategy in the context of the business strategy.
  • Ensure disaster recovery plans are in place, updated as needed due to business, environmental or regulatory changes and are exercised as defined.
  • Maintain customer satisfaction and to ensure quality standards, adherence to processes, policies, and service level agreements for customer responsiveness, incident resolution, and follow up.
  • Establish industry best practices that are right sized for the organization to manage risk, meet business needs and deliver services and solutions successfully.


Basic Qualifications

  • In-depth knowledge of network technologies and protocols, primarily TCP/I and extensive experience with routers, switches, network security, Internet/Intranet environments; strong understanding of internal/external routing protocols.
  • 15+ experience in datacenter operations, infrastructure operations, implementation, or management and deep understanding and successful implementation of Industry Best Practices Network Operations and Standards, Uptime Tier Levels & Operational Sustainability Standards.
  • Ability to oversee, monitor, and maintain network operations, including high-availability and resilient network architectures.
  • Knowledge of technology industry trends/emerging technologies and project life cycle methodologies.
  • Ability to evaluate and make recommendations on different network-related applications software packages and ability to manage studies, special projects and assignments with long-range impacts.
  • Ability to plan, direct, assign, supervise and evaluate project teams and task forces and demonstrated leadership experience building cross-organizational consensus with exposure to technology providers and/or business clients.


Preferred Qualifications

  • Bachelor's or Master's degree in computer science, information systems, engineering, technology or related field required
  • 15+ years of demonstrated experience managing a high-performing, cohesive team, and leading network implementation and enhancement
  • Minimum of 5 years of Software-Defined Network expertise, understanding of network automation, and experience implementing Hybrid Cloud Infrastructure
  • Professional certification (e.g. CCIE, JNCIE, CISSP, CISA, ITIL, PMP)
  • Business-level English / Korean communication



Recruitment Process and Others
Recruitment Process   

  • Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer  
  • The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.  
  • Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.   

Details to Consider   

  • This job posting may be closed prior to the stated end date for application if all openings are filled.     
  • Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.     
  • Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.  
  • Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.

Privacy Notice   

Document Return Policy

  • This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.   
  • A job applicant, who has applied but not been finally selected for a position at Coupang (the “ Company ”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act.  However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company.  In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.  
  • A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company (Coupang Recruiting Team, Tower 730, 570 Songpa-daero, Songpa-gu, Seoul). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail.  Please be informed that the job applicant is required to pay the postage on the registered mail.  
  • In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process.  If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.  
  • Hiring may be restricted in case the legal qualifications required for hiring and work performance are not met.