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Retail Excellence Director, Home Living & Leisure

Location Seoul, South Korea


Company Introduction:

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-trillion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always- on, high-tech, and hyper-connected world.

Role Overview:

The Retail Home Living & Leisure Team contribute to providing the best customer experience by implementing a retail business model optimized for the Home Living & Leisure group and establishing an efficient process with related departments. We organize and analyze realistic and feasible matters that meet business goals to derive improvement points; we propose and promote continuous process improvement and new tasks.

As Retail Excellence Director you will be responsible for defining, implementing, and monitoring Retail business policy, strategy, and key metrics. With millions of Retail selection products and a wide range of categories, it is critical to have a center of excellence for the Retail business. You will be responsible for setting up the policies and strategy for the Home Living & Leisure function, continuously improving processes/metrics and bringing innovations that can secure year over year growth and profitability. You will work closely with other Retail business leaders and operation teams, while leading critical initiatives between product and business/operations teams to define and prioritize key objective and tech projects.

Key Responsibilities:

In this role you will work with policies and strategy – particularly the selection strategy:

    • Drive selection strategy for Home Living & Leisure business to secure growth.
    • Educate business and operation teams on the new policies and strategy.
    • Continuously review and improve the process and update the policy.

You will also leverage metrics and analytics to drive growth strategy:

    • Defining metrics and setting up processes on key KPIs to monitor selection.
    • Monitoring and implementing proper reviews and feedbacks when required.

You will collect and define new initiatives for future growth:

    • Finding and developing new business opportunities and enhancement projects.
    • Working with cross-functional teams (onboarding, business managers, instock, etc.).
    • Working with product managers and tech teams on prioritization and delivery of key projects.

You will identify the necessary parts for Home Living & Leisure Business, and leading the entire project from proposing, planning, developing, launching and follow-up performance management of new projects. Plan new programs to improve customer experience, define existing program issues, share issues with related teams, and present improvement plans.

 Basic Qualifications:

  • Extensive experience with demonstrated success in program & product management, business management and/or business operations.
  • Deep knowledge of the home living & leisure retail.
  • Strong problem-solving mindset and logical data-driven thinking.
  • Deep-dive and process-driven skillsets.
  • Experience in working in start-up environment (multiple testing, quick decision making, fast scale up).
  • Ability to collaborate and align strategy with leadership while driving execution efficiency.
  • Experience working with large sets of structured and unstructured data and synthesizing into business insights.
  • Ability to meet tight deadlines and achieve effective results in a fast-paced and dynamic environment; effective multi-tasking skills are vital.
  • Ability to balance strategy with strong operational skills - able to understand, deconstruct, streamline and optimize complex, large-scale business processes.
  • Education in a related field / MBA preferred.

At Coupang, we need leaders that are doers. As a leader in our Retail excellence function, you will demonstrate the ability to dive deep to understand and simplify complex processes and data without sacrificing crucial details, and you will adopt a company-wide perspective in developing strategies and recommendations, as well as implementing solutions. You will also consistently demonstrate the ability to deliver results with grit and work with urgency towards our goals. You will hate waste, working to identify opportunities for improvement; we need someone who can think big and innovate, while building and leading highly functional teams focused on execution excellence.