Skip to main content

R0017606 Senior Business Analyst

Location Shanghai, China


Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Powered by an outstanding end-to-end e-commerce and logistics network and a fanatical culture of customer centricity, Coupang has broken tradeoffs around speed, selection and price. Today, we provide exceedingly fast shipping speeds on millions of items including fresh groceries, delivered within hours nationwide, 365 days a year.

We are doing this for millions of consumers in Korea. Korea is home to one of the largest and fastest growing e-commerce opportunities anywhere in the world.. 


Job Overview:  

The global e-commerce team is looking for an experienced, analytically inclined Senior Business Analyst to deepen understanding of new and on-going businesses and explore further areas for management and growth opportunities. This individual will be instrumental in providing insight during the entire business management process - including recommending measurable and realistic goals in the planning phases and continually monitoring and providing improvements throughout. This role will require deep understanding of how businesses operate and precision will be the most basic requirement to being successful. Ideal candidates will be masterful at translating business jargon into quantitative values and using the latter to communicate to cross-functional teams to guide business decisions and direction.


What are the 4 things you need this person to do?

  • Design, develop and improve automated reports and dashboards to measure performance and support business needs
  • Pull and leverage data to provide proactive, actionable insights that can identify growth opportunities, increase efficiency, and/or deepen understanding of business
  • Set strategic and measurable goals, define new metrics and collaborate with other teams to achieve success on cross-team projects
  • Become a subject matter expert in areas concerning global business or e-commerce (shipping, traffic, search, etc.)

Core responsibilities for this role include:

  • Understand separate needs of cross-border businesses and translate business needs into trackable metrics
  • Deep-dive on existing processes to find areas of improvement
  • Identify areas for improvements, quantify and measure progress of improvements
  • Work with wide range of teams in understanding their business needs and making them more efficient



  • 5+ years relevant work experience in an analytical field
  • Expert level technical skills in SQL, MS Excel, Tableau or other BI tools
  • Effectively and clearly communicate technical insights to broad non-technical audience
  • Analytical thinking process and strong business acumen; able to quantify relevant business strategy into measurable metrics
  • Manage and prioritise project timelines both across multiple teams and by self
  • Near native fluency in at least 2 of English, Korean and Chinese



  • Work experience in international trade or e-commerce
  • Advanced degree in statistics, MIS, mathematics or relevant subject
  • Experience in Python a plus


Apply now