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Principal Product Manager, On-site Merchandising

Location Seattle, USA


Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. 

Powered by an outstanding end-to-end e-commerce and logistics network and a fanatical culture of customer centricity, Coupang has broken tradeoffs around speed, selection and price. Today, we provide exceedingly fast shipping speeds on millions of items including fresh groceries, delivered within hours nationwide, 365 days a year. 

We are doing this for millions of consumers in Korea. Korea is home to one of the largest and fastest growing e-commerce opportunities anywhere in the world. 


Role Overview  

Customer On-site Merchandising product team is responsible for creating an amazing search, discovery and shopping experience for Customers. We are obsessed with providing personalized experience to improve every step of the conversion funnel, helping customers to find the product they’re looking for and make the purchase. 


Product Managers at Coupang are mini-CEOs with end-to-end ownership of a specific area. You will be responsible to rethink how our millions of Customers search, discover, and purchase items across our vast product selection. You will work closely with the design and engineering teams to create the best product search and discovery experience, from “intent” based shopping to delighting the Customer with serendipitous product discovery on every visit. You will leverage our data from machine learning, data mining, A/B testing, Customer feedback, and usability studies to validate new product features that improve the buying experience for our Customers. You will focus on delivering a world-class mobile-first shopping experience – over 80% of our traffic is on mobile! 


What You Will Do  

  • Have a deep understanding of the Customer through both quantitative and qualitative analysis 
  • Own the product vision, strategy, roadmap and KPIs of a specific area of the Customer shopping experience 
  • Manage the entire product life cycle from inception to launch, including writing product requirements, defining use cases, and setting success metrics 
  • Drive alignment with a variety of stakeholders including executives, category leaders, business operations, and infrastructure teams 


Basic Qualifications  

  • Analytical thinker who works well in a fast-paced, data-driven and highly ambiguous entrepreneurial culture 
  • Demonstrated ability to work with cross-functional teams and manage multiple projects 
  • Bias for action and willingness to get your hands dirty to get the job done 
  • Sound business judgment and proven ability to effectively communicate and influence others 
  • Superior verbal and written communications skills 
  • Bachelor's degree in Computer Science, Engineering or equivalent experience 


Preferred Qualifications  

  • E-commerce or relevant marketplace experience 
  • Experience in launching consumer facing products in mobile 
  • Experience working with multiple teams across different geographies 
  • Startup experience 
  • Korean communication


Pay & Benefits
Our compensation reflects the cost of labor across several US geographic markets. At Coupang, your base pay is one part of your total compensation.
The base pay for this position ranges from $159,000/year in our lowest geographic market to $324,000/year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
General Description of All Benefits
  • Medical/Dental/Vision/Life, AD&D insurance
  • Flexible Spending Accounts (FSA) & Health Savings Account (HSA)
  • Long-term/Short-term Disability
  • Employee Assistance Program (EAP) program
  • 401K Plan with Company Match
  • 18-21 days of the Paid Time Off (PTO) a year based on the tenure
  • 12 Public Holidays
  • Paid Parental leave
  • Pre-tax commuter benefits
  • MTV - [Free] Electric Car Charging Station
General Description of Other Compensation
“Other Compensation” includes, but is not limited to, bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale.
Job ID: R0044838

Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race (including traits historically associated with race, including but not limited to hair texture and protective hair styles), color, religion, religious creed (including religious dress and grooming practices), sex or gender (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), gender identity, gender expression, sexual orientation, ,ancestry, national origin (including language use restrictions), age (40 and over), physical or mental disability, medical condition, genetic information, HIV/AIDS or Hepatitis C status, family status (including but not limited to marital or domestic partnership status), military or veteran status, use of a trained dog guide or service animal, political activities or affiliations, ancestry, citizenship, family and medical leave status, status as a victim of any violent crime, or any other characteristic or class protected by the laws or regulations in the locations where we operate. Coupang is also committed to providing a safe work environment for its employees and its consumers. As a condition of employment, Coupang requires employees to be fully vaccinated against Covid-19, subject to legally required accommodations. 
 If you need assistance and/or a reasonable accommodation in the application of recruiting process due to a disability, please contact us at   .