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Principal, Process Innovation (Service Design Excellence)

Location Seoul, South Korea


Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.


Role Overview

Responsible for creating a road-map for throughput and storage capacity at fulfillment centers, while also ensuring a safe environment with scalable processes and operations. Industrial Engineers are responsible for all designing, evaluating vendors' automation at entire fulfillment center.

This position requires a results-oriented, high-energy, dynamic individual with both stamina and mental quickness to be able to work and thrive in a fast-paced, high-growth Distribution Center. Excellent communication skills with all levels of management and staff will be imperative. Coupang’s process innovation plays a critical role in driving our phenomenal growth by identifying and optimizing the cost and process. As a Principal, Process Innovation, you will conduct review of fulfillment center operational process and identify ways to boost productivity by optimizing manpower and reducing process lead time.


Key Responsibilities

  • Conduct review of fulfilment center operational process and identify ways to boost productivity by optimizing manpower and reducing process lead time
  • Support in national fulfilment center network design, optimal throughput calculation and load balancing between the fulfilment centers
  • Coordinate with the facility design and automation team to roll out automation and recommend ideas for material flow design or stations setup
  • Support in design, roll out and optimization of supply chain processes such as forward FC design, crossdock and replenishment across the network
  • Use industrial engineering standards to develop process path targets to achieve cost targets
  • Communicate with leadership on areas that can be improved within the organization and provide advice on how to improve
  • Conduct quantitative analysis to be able to identify root causes of operational issues and recommend solutions based on data
  • Design, conduct and analyze experiments to test new operational ideas or fulfilment strategies. Convert the results into actionable recommendations.


  • Bachelor's degree or higher in Industrial Engineering, Supply Chain, Operations Management, or related field
  • More than 8 years of experience as a process / industrial engineer in manufacturing, supply chain, or ecommerce
  • Understanding of warehouse design, 
  • Experience in capacity planning, facility design, including throughput and maximum capacity
  • Facility design and introduction experience
  • Lean Concept Specialist-Material Flow, Value Stream Map (VSM), 7 Waste Types
  • Intermediate to advanced skills in MS Excel and SQL
  • Ability to communicate information effectively at different levels.
  • Willingness to dig-in and understand the data and to leverage creative thinking and problem-solving skills are absolute musts

Preferred qualification

  • Bilingual (English / Korean)
  • MBA in General Management-Operation/ IE/ Supply Chain
  • Patent, Research Publication etc.


전형 절차 및안내사항

  • 전형절차
    • 서류전형 - 전화면접 - 대면면접–최종 합격
    • 전형 절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다.
    • 전형 일정 및 결과는 지원서에 등록하신 이메일로 개별안내드립니다.
  • 참고사항
    • 본 공고는 모집 완료 시 조기 마감될 수 있습니다.
    • 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다.
    • 보훈대상자 및 장애인 여부는 채용 과정에서 어떠한 불이익도 미치지 않습니다.
  • 개인정보 처리방침
  • 서류반환 정책
    • 본 고지는 『채용절차의 공정화에 관한 법률』 제11조 제6항에 따른 것입니다.
    • 당사 채용에 응시한 구직자 중 최종합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다. 
    • 위 2항 본문에 따라 채용서류 반환 청구를 하는 구직자는 채용서류 반환청구서[채용절차의 공정화에 관한 법률 시행규칙 별지 제3호 서식]를 작성하여 당사 이메일( )로 제출하면, 제출이 확인된 날로부터 14일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다. 
    • 당사는 위 2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.