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Principal, Process Innovation

Location Taoyuan, Taiwan


Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

We have recently launched our services in Taiwan including Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices and Rocket Overseas which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did we ever live without Coupang?"

Position: Principal, Process Innovation

This position requires a results-oriented, high-energy, dynamic individual with both stamina and mental quickness to be able to work and thrive in a fast-paced, high-growth Fulfillment Center. Excellent communication skills with all levels of management and staff will be imperative. Coupang’s process excellence plays a critical role in driving our phenomenal growth by identifying and optimizing the cost and process. As a Senior Manager, Process Excellence, you will conduct review of fulfillment center operational process and identify ways to boost productivity by optimizing manpower and reducing process lead time. 

What you will do?  

  • Conduct review of fulfillment center operational process and identify ways to boost productivity by optimizing manpower and reducing process lead time 
  • Support in fulfillment center network design, optimal throughput calculation and load balancing between the fulfillment centers 
  • Coordinate with the facility design and automation team to roll out automation and recommend ideas for material flow design or stations setup 
  • Support in design, roll out and optimization of supply chain processes such as forward FC design, cross-dock and replenishment across the network 
  • Use industrial engineering standards to develop process path targets to achieve cost targets 
  • Communicate with leadership on areas that can be improved within the organization and provide advice on how to improve 
  • Conduct quantitative analysis to be able to identify root causes of operational issues and recommend solutions based on data 
  • Design, conduct and analyze experiments to test new operational ideas or fulfillment strategies. Convert the results into actionable recommendations. 


  • Bachelor's degree or higher in Industrial Engineering, Supply Chain, Operations Management, or related field 
  • More than 8 years of experience as a process / industrial engineer in manufacturing, supply chain, or ecommerce 
  • Experience in capacity planning, facility design, including throughput and maximum capacity 
  • Intermediate to advanced skills in MS Excel and SQL 
  • Ability to communicate information effectively at different levels. 
  • Willingness to dig-in and understand the data and to leverage creative thinking and problem-solving skills are absolute musts 

Preferred qualification  

  • MBA in General Management-Operation/ IE/ Supply Chain 
  • Patent, Research Publication etc. 

Recruitment Process

  • Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
  • The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
  • Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

  • This job posting may be closed prior to the stated end date for application if all openings are filled.
  • Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
  • Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.