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Director UX Design, Fulfillment (Rocket on Demand)

Location Seoul, South Korea
Updated

Description

Company Information

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

About Rocket On Demand at Coupang

Rocket on Demand (ROD) is a Coupang Fulfillment business that enables sellers to offer best-in-class delivery and post purchase experience to their customers, ultimately making them say, "How did I ever live without Coupang". With ROD, sellers’ products are designated Coupang’s Jet Delivery badge and are delivered to customers via our world-class Rocket delivery network.

ROD is the fastest growing business at Coupang and has an exciting roadmap of product and features in the pipeline. We are hiring driven leaders who are excited to solve tough problems and enjoy collaborating with brilliant individuals to innovate and create history.

The Role

The Director, Head of Product Design will be a core member of the ROD leadership team and will be responsible for building and delivering the best-in-class experience for ROD sellers. The role would supervise all aspects of seller touchpoints, including seller acquisition, listing, QA, Supply Chain Management, inbound, shipping, returns, inventory management, labeling, pricing, branding and promotions, advertising, and other value-added services.

Key responsibilities include:

  • Help build, manage and grow a high performing team of Product Designers to optimize new and existing features across numerous product categories, overseeing all aspects of the design lifecycle.
  • Collaborate with stakeholders across the organization (UX, Product, Engineering, Marketing, Operations, Fulfillment) to define the experience and strategy for the release of new product features
  • Ensure that the latest innovations in the field of behavioral science are incorporated into all aspects of the design process
  • Act as an advocate for the Customer at every opportunity, relentlessly refining the customer journey through the application of data-driven insights.
  • Identify design problems/inefficiencies and devise scalable solutions;
  • Build capability within the wider team, raising standards and act as a leadership role model.

Key Experience

  • Track record (5+ years) of managing teams of Designers, Researchers, and/or Product Owners.
  • 10+ years of experience delivering high quality designs.
  • Has led design sprints, team brainstorming, and ideation exercises. 
  • Closely partnered with Product Owners to develop strategy and rationale for large and complex features, projects, or programs. 
  • Collaborated with diverse teams in a dynamic, rapid growth environment. 
  • Track record of using data and quantitative research methodologies to inform decision making across the entire product design process/lifecycle.
  • Domain knowledge of the e-commerce and/or operations and warehousing sectors or understanding of the complexities of a marketplace/consumer platform model.

Traits and Competencies

  • Able to operate autonomously to manage projects in a fast-paced environment and remain focused amidst frequently changing requirements.
  • Able to pitch and hold in depth discussions with the C-level stakeholders.

Skills and Qualifications:

  • Bachelor's degree in Graphic Design, Interaction Design, Industrial Design, HCI, Computer Science, Psychology, Ethnography or equivalent practical experience.

Preferred

  • Excellent written and verbal communication skills, both in English and Korean.
  • Prior start-up experience.

Recruitment Process and Others

Recruitment Process

  • Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
  • The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
  • Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

  • This job posting may be closed prior to the stated end date for application if all openings are filled.
  • Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
  • Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

Privacy Notice

  • Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.

https://rocketyourcareer.kr.coupang.com/privacy-policy (Korea)

Document Return Policy

  • This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
  • A job applicant, who has applied but not been finally selected for a position at Coupang (the “ Company ”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
  • A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company by email (recruitingops@coupang.com) In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
  • In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.

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