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Director of Collaborative Applications (Corporate IT)

Location Seoul, South Korea


Director Collaborative Applications

Job Summary

The Director for Collaborative Applications and Solutions works with Corporate IT managers and teams, company stakeholders to plan, develop, coordinate, and execute strategies consistent with the mission and purpose of Coupang. The position will have direct oversight responsibilities for Collaborative Application Systems teams, coordinating resources, services, and budgets. This position requires a strategic leader with demonstrated experience in collaborative systems and services, IT project governance and planning, vendor relationship management, application development and change management, budget management, and organizational strategic planning. The incumbent must be able to evaluate risk, be able to act expeditiously to make decisions, understanding the factors associated with decision-making in a technological environment. This position requires original thinking and judgment in the development and deployment of technical solutions to meet the organizations’ applications needs.


Key Responsibilities

  • Collaborate with the Senior Director and other IT leaders to develop overall IT strategy in the context of the business strategy
  • Ensure that all application processes are conducted in line with corporate social responsibility, environmental and technical policies and applicable standards and legislation
  • Manage application team, developing their skills and capabilities to meet the needs of the organization, as well as building on existing recruiting capabilities
  • Develop, implement and manage application life cycle management status reporting, metrics and benchmarks
  • Manage relationships with major vendors and service providers to ensure they cost-effectively meet the needs of the organization
  • Conduct regular surveys of stakeholder satisfaction with applications, publish the results and implement action plans to improve satisfaction
  • Manage the delivery lifecycle from technical design through integration testing, collaborating with stakeholders on functional design and user testing
  • Assess the technical and business fitness of the application portfolio and their associated costs and risks
  • Facilitate the application governance process to prioritize a set of measurable business outcomes that applications must support. Work with the IT governance org to define a prioritized set of business outcomes and application work to accomplish those outcomes within the limitations of the application budget
  • Drive the application work in a way that improves the business and technical fitness of the application portfolio and minimizes its ongoing support costs
  • Oversee the application organization's successful delivery of these business outcomes, as well as support activities in conjunction with infrastructure and operations to ensure the applications perform well in production
  • Partner with the Information Security team to ensure applications are effectively secured and that risks are mitigated




  • Leadership experience in deploying & configuring large scale Workday, O365, ServiceNow and other applications
  • Experience in software design/development, mobile applications, application architecture, project management, software as a service (SaaS), software integration, automated software testing, data management/governance, business intelligence, security and/or business process analysis
  • Ability to lead a team of 15+ members in application development, implementation, or management
  • Experience managing an organization primarily using multiple development methodologies with a focus on agile development and deployment
  • Demonstrated leadership experience building cross-organizational consensus with exposure to technology providers and/or business clients
  • Ability to prioritize competing responsibilities in a matrixed environment
  • Proven problem solving and negotiation skills in multi-party situations
  • Exceptional communication skills, executive presentation skills, relationship building skills and the ability to influence at all levels of the organization

Professional Experience / Qualifications

  • Bachelor's or Master's degree in computer science, information systems, business administration or related field required
  • 15+ years of demonstrated experience managing a high-performing, cohesive team, and leading systems implementation and development

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