Skip to main content

Director, Instock Planning

Location Seoul, South Korea


We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. 

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.  

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. 


Role Overview

Planning and analytics for retail supply and supply integration sits at the nexus of business, technology, and operations processes. The Director translates business strategy into executable processes and proactively identifies the need for new processes. Our systems operate at e-commerce scale and speed. This role will manage internal forecasting and ordering processes to deliver industry-best performance in inventory management KPIs (Buyability, Customer Impressions OOS, Inventory Out-of-stock-, inventory levels, Retail Cash Flows etc). We are looking for candidates with strong analytical skills, an ability to dive deeply into problems in Supply Chain Management and experience working cross-functionally.


Key Responsibilities  

  • Plan an influential x-functional Initiatives , analyze risks of the planned program and oversee and influence collaboration with other teams, to ensure the affiliated/cross functional teams to successfully complete the program implementation and support Coupang’s business growth. Own the Tech development roadmaps with Engineers around the heavy-duty decision-making capabilities established through heavy duty analytics to drive performance.
  • Design and manage feedback loops from Operations, Business, and Suppliers to key technology teams and help Coupang build best in class enterprise capabilities.
  • Establish procedures to translate expected business outcomes into system settings.
  • Guide the development of processes and controls to monitor behavior of our Forecasting, Ordering and Inventory Management and Supplier Integration systems.
  • Set goals and OKRs for inventory management KPIs that push the boundaries of current capabilities and drive short term and mid-term impact
  • Manage and develop an exceptional group of talent who work at the confluence of business and technology



  • Bachelor’s degree in Supply Chain-related fields (Operations Research, Engineering, Business). Master’s degree preferred.
  • Extensive experience in Retail, Supply Chain, Inventory Management, or related field; experience with solving supply side problems around Pricing, Inventory, Suppliers, Selection and Catalog is desirable
  • Experience working with stakeholders in Business, Technology and Operations; in e-Commerce and Retail industry preferred.
  • SQL or similar tools know how or willingness to learn


Recruitment Process and Others

Recruitment Process    

  • Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer  
  • The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.  
  • Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.  

Details to Consider    

  • This job posting may be closed prior to the stated end date for application if all openings are filled.     
  • Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.     
  • Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.  
  • Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer. 


Privacy Notice    

  • Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.   


Document Return Policy

  • This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.   
  • A job applicant, who has applied but not been finally selected for a position at Coupang (the “  Company  ”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act.  However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company.  In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.  
  • A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company (Coupang Recruiting Team, Tower 730, 570 Songpa-daero, Songpa-gu, Seoul). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail.  Please be informed that the job applicant is required to pay the postage on the registered mail.  
  • In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process.  If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.