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[CXBLITZ] Sr. Staff Product Designer (Shopping CX)

Location Seoul, South Korea


Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Powered by an outstanding end-to-end e-commerce and logistics network and a fanatical culture of customer centricity, Coupang has broken tradeoffs around speed, selection and price.

Today, we provide exceedingly fast shipping speeds on millions of items including fresh groceries, delivered within hours nationwide, 365 days a year. We are doing this for millions of consumers in Korea and expanding our horizons into new countries.


The Role

Reporting to, the Director of Product Design, The Senior Staff Product Designer will be an individual contributor who works on top priority projects at Coupang. This designer will work closely with the senior leadership, making their vision and ideas tangible. This position requires rapid ideation and execution skills.


Roles and Responsibilities:

  • Interact with the senior leadership at Coupang to understand the vision that drives growth and profitability at
  • Conduct & contribute to brainstorming and ideation sessions to identify projects & initiatives based on organizational
  • Apply Coupang leadership principles to evolve and prioritize the initiatives and get leadership buy in on the
  • Interface with different departments and cross functional teams to evaluate the feasibility of the initiatives and consult with them during the
  • Design the product and service interfaces aligned with our company’s strategic goals and objectives.
  • Apply design principles and use insights based on data & research to create product designs that are attractive, functional, and user-friendly.
  • Work collaboratively with engineering, marketing, and other departments to ensure the successful launch of new features, products and
  • Utilize design and prototyping tools to create graphical representations, proof of concept designs and interactive
  • Make necessary design adjustments based on tradeoffs, A/B testing data, user testing insights.
  • Drive to impact & contribute with design on growth and profitability of the


Key Experience

  • 10+ years of experience delivering high quality
  • Has led design sprints, team brainstorming, and ideation
  • Closely partnered with Product Owners & leadership team to develop strategy and rationale for large and complex features, projects, or
  • Collaborated with diverse teams in a dynamic, rapid growth environment, fast –paced start up
  • Track record of using data and quantitative research methodologies to inform decision making across the entire product design process/lifecycle.
  • Domain knowledge of the e-commerce and understanding of the complexities of a marketplace/consumer platform


Traits and Competencies

  • Able to operate autonomously to manage projects in a fast-paced environment and remain focused amidst frequently changing
  • Able to pitch and hold in depth discussions with the C-level


Skills and Qualifications

  • Bachelor’s or Master’s degree in Interaction Design, Industrial Design, HCI, graphic design, Computer Science, Psychology, Ethnography, or equivalent practical
  • Excellent written and verbal communication skills, both in English and Korean


Recruitment Process and Others

  • Recruitment Process
  1. Application Review - Phone Interview - Virtual Onsite Interview – Offer
  2. The exact nature of the recruitment process may vary according to the specific job, and may be changed due to scheduling or other circumstances.
  3. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.


  • Things to Consider
  1. This job posting may be closed prior to the stated end date for application if all openings are filled.
  2. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
  3. Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.


  • Privacy Notice 
  1. Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. 
  2. (Korea)


  • Document Return Policy 


  1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
  2. A job applicant, who has applied but not been finally selected for a position at Coupang (the “  Company  ”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act.  However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company.  In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
  3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company by email (  ) In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail.  Please be informed that the job applicant is required to pay the postage on the registered mail.
  4. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process.  If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act. 


Equal Opportunities for All

Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.