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[Coupang] Principal, Packaging Innovation Manager

Location Seoul, South Korea


Company Introduction 

Coupang is one of the largest and fastest-growing e-commerce platforms on the planet. Our mission is to create a world in which Customers ask, “How did I ever live without Coupang?” We are looking for passionate builders to help us get there. Powered by world-class technology and operations, we have set out to transform the end-to-end Customer experience -- from revolutionizing last-mile delivery to rethinking how Customers search and discover on a truly mobile-first platform. We have been named one of the “50 Smartest Companies in the World” by MIT Technology Review and “30 Global Game Changers” by Forbes.

Coupang is a global company with offices in Beijing, Los Angeles, Seattle, Seoul, Shanghai, and Silicon Valley.

Powered by an outstanding end-to-end e-commerce and logistics network and a fanatical culture of customer-centricity, Coupang has broken tradeoffs around speed, selection, and price. Today, we provide exceedingly fast shipping speeds on millions of items including fresh groceries, delivered within hours nationwide, 365 days a year.

We are doing this for millions of consumers in Korea, one of the world’s largest and fastest-growing e-commerce markets. Korea is currently the 5th largest e-commerce market in the world.


Team Overview

Coupang SDE Process and supply chain Solutioning team seeks a Professional in Supply chain development with good analytical and communication skills to join our team. We build solutions that involve learning from large amounts of data and building and deploying solutions to deliver business impact.


What You Will Do

  • Develop the overall Fresh (Frozen, chilled, and Ambient SKUs) Process design strategy, working with teams in and outside of the organization
  • Fulfilment on-floor Packaging and system-based Logic building based on SKU/Product sensitivity, the Customer experience at optimal cost.
  • Work with a team of high-performing analytics, data science professionals, and cross-functional teams to identify business opportunities, optimize service performance
  • Analyze large-scale structured and unstructured data; develop deep-dive analyses for supply chain waste and Cost saving opportunities.
  • Design and analyze experiments to test ideas for Product /SKUs attribute (Frozen, Chilled and Ambient) based, improved Packaging process and convert the results into actionable recommendations
  • Planning of Packaging material along with reconciliation to avoid supply chain wastages.
  • Build a strong partnership with upstream functions and effectively measure, control, and respond to planning variation
  • Define, prioritize and track the progress of key milestones toward achieving your vision and strategic goals

주요 업무

  • 조직 내외의 팀들과 협업하며 전반적인 프레시(냉동, 냉장, 상온 SKU) 프로세스 디자인 전략 개발
  • SKU/상품 민감도를 바탕으로 물류 현장의 패키징 및 시스템 기반의 로직 구축, 최적의 비용으로 고객에게 좋은 경험 제공
  • 높은 수준의 분석 능력을 갖춘 팀, 데이터 사이언스 전문가 및 여러 기능을 수행하는 다양한 팀과 협업하여 비즈니스 기회 파악 및 서비스 성능 최적화
  • 대량의 정형 및 비정형 데이터 분석, 공급망의 낭비 요소 및 비용 절감 기회에 대한 심층 분석
  • 상품/SKU 속성 (냉동, 냉장 및 상온) 기반 포장 프로세스 개선에 대한 아이디어를 테스트하기 위한 실험 고안 및 분석, 실험 결과를 실행 가능한 권고안으로 전환
  • 공급망의 낭비 요소를 방지하기 위한 조정 및 부자재에 대한 계획 수립
  • 장기 계획을 수립하는 조직(Upstream function)과의 강력한 파트너십 구축 및 계획의 변화를 효과적으로 평가 및 관리, 그리고 그러한 변화에 대한 대응
  • 비전 및 전략적 목표 달성을 위해 주요 마일스톤 정의, 우선순위 정의 및 마일스톤에 따른 진행상황 추적 관리


Basic Qualifications

  • Bachelor’s degree in a quantitative field -Packaging Engineering, Industrial Engineering, Supply chain, Operations research, or related quantitative discipline.
  • 10+ years of work experience in Process design, Supply chain Process development, and Data analysis to solve practical business problems
  • Team player with a self-motivated and "CAN-DO" attitude
  • Ability to learn new techniques, and meet deadlines in a fast-moving environment
  • Self-starter, outstanding team player with a customer mindset who takes initiative to communicate effectively to a variety of groups
  • Comfortable with multiple priorities and able to work under pressure in an often ambiguous environment
  • Able to communicate in the English language.

자격 요건

  • 정량적 부문 학사 학위 - 포장공학, 산업공학, 공급망, 운영 연구 또는 기타 관련 학과
  • 실무적인 문제를 해결할 수 있을 정도로 프로세스 디자인, 공급망 프로세스 개발 및 데이터 분석 부문에서 10년 이상 업무 한 경험
  • 물류센터 운영, 이커머스 업계에서의 패키징 및 공급망 관리에 관한 지식
  • 스스로 동기부여 할 줄 알고, “할 수 있다”는 태도를 지닌 팀 플레이어
  • 신기술을 습득하고, 빠르게 변화하는 환경 속에서 마감 기한을 준수할 수 있는 능력
  • 자발적으로 행동하는 사람. 먼저 나서서 다양한 그룹과 효과적으로 의사소통 하며, 고객 중심의 마음 가짐을 가진 뛰어난 팀 플레이어
  • 여러 우선순위를 편하게 다루고, 종종 불확실한 환경에서의 압박 속에서도 일할 수 있는 능력
  • 영어로 의사 소통할 수 있는 능력



Added Advantage

  • Advance Excel-based data management.
  • Database experience with SQL or SQL-like skills (Hadoop-Hive); experience researching and manipulating complex and large data sets
  • Experience with data visualization tools like Tableau
  • Design and develop core business metrics, create insightful automated dashboards and data visualization to track them and extract useful business insights
  • Knowledge of fulfillment center operations, Packaging, or supply chain management in the e-commerce industry

우대 사항

  • Advance Excel 기반 데이터 관리 능력
  • SQL 혹은 SQL과 유사한 스킬(Hadoop-Hive)을 활용하는 데이터베이스를 다뤄 본 경험, 복잡한 대량의 데이터 세트에 대한 리서치 및 처리 경험
  • Tableau와 같은 데이터 시각화 툴 사용 경험
  • 핵심 비즈니스 지표 설계 및 개발, 해당 지표 트래킹 및 유용한 비즈니스 인사이트를 도출할 수 있는 자동화 대시보드 및 데이터 시각화 툴 제작


Recruitment Process and Others

  • Recruitment Process   
  • Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer  
  • The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.  
  • Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.  
  • Details to Consider   
  • This job posting may be closed prior to the stated end date for application if all openings are filled.     
  • Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.     
  • Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.  
  • Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer. 


  • Document Return Policy  (This notice MUST be included in a job posting in Korea only to comply with the Fair Hiring Procedure Act.)   
  • This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.   
  • A job applicant, who has applied but not been finally selected for a position at Coupang (the “ Company ”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act.  However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company.  In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.  
  • A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company (Coupang Recruiting Team, Tower 730, 570 Songpa-daero, Songpa-gu, Seoul). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail.  Please be informed that the job applicant is required to pay the postage on the registered mail.  
  • In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process.  If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.  

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