关于我们
Key Responsibilities:
- Plan and operate IT services and continuously improve the relevant processes for a stable IT end user support onsite.
- Purchase and install IT endpoint/network equipment and devices
- Operate and provide maintenance support in IT endpoint/network equipment and devices
- Manage IT assets and report regularly
- Perform continuous process improvements for an efficient IT operation
- Work with stakeholders and relevant business teams
- Troubleshooting and monitoring LAN/WLAN/WAN activities and utilization and work with vendor Technical Support engineers to resolve issues
- Basic networking problem resolution and managing incident response tickets within an Enterprise ticketing system
- Identify, report, and resolve poorly performing system issues using agreed troubleshooting tools and processes
- Work with other global IT teams to implement/execute change requests and support in-house IT projects
- Good at stakeholder & vendor management
Technical Qualifications:
- 7 + years of related work experience
- Experience in operation and configuration of IT devices and asset management (PC / Printer / VC / Network equipment, etc.)
- Experience in Windows/MacBook, Endpoint/MDM security program, Active Directory, Wired/Wireless network and other IT infrastructure support
- Have great interpersonal skills, strong verbal and written communication
- Basic background in network administration and architecture
- Good understanding of communication protocols (mainly TCP/IP), routing protocols (e.g. BGP, OSPF), switching
- Good understanding of access control models and network security
- Basic experience with network diagnostic, monitoring and analysis tools
Preferred Qualifications:
- Experience in ITIL based IT service operation or Infrastructure Workplace project
- Experience in a PMP based project
- Experience in providing supports to fulfillment/delivery/customer service center
- Experience in IDC, Rack, UPS/Battery, Cooling (CRAC), Power Cabling, FMS, etc.
- Time-conscious, focused, organized, results-driven
致力平等
酷澎一直致力于员工之间的平等。我们取得的空前成功，皆离不开全球多元化团队所付出的努力。