关于我们
Description
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. We have recently launched our services in Taiwan including Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices and Rocket Overseas which offers international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s international expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Strategic HR Support for Catalog Operations
• Act as the primary HR partner for the Catalog Operations team, supporting workforce planning, team structuring, and org effectiveness initiatives.
• Provide data-driven insights and HR expertise to help leadership solve business challenges, scale teams, and improve operational agility.
• Understand the nuances of catalog data management and tailor HR solutions to the team’s pace, processes, and quality expectations.
Performance Management
1) Probation Review Oversight:
• Collaborate with managers to define probation goals and assessment criteria for new hires.
• Guide consistent and timely completion of probation evaluations, and support outcome decisions based on performance.
2) Annual Performance Review Process:
• Lead the catalog org through the performance cycle — goal setting, mid-year reviews, year-end evaluations, and calibration.
• Partner with leaders to identify high-potential talent and address performance gaps early.
• Help foster an environment of continuous improvement, recognizing team members for precision, speed, and problem-solving.
3) Performance Improvement Plans (PIPs):
• Provide hands-on support to managers in designing and executing PIPs.
• Ensure documentation, timelines, and outcomes align with policy, fairness, and compliance standards.
• Coach managers on delivering difficult feedback and leading with accountability and empathy.
Dispatch Worker Management
• Serve as the liaison between internal teams and third-party vendors or dispatch agencies to manage contingent catalog workforce.
• Monitor dispatch worker performance, headcount, and contract compliance to ensure alignment with operational targets.
• Coordinate onboarding, access provisioning, and training to ensure dispatch workers are productive and compliant from day one.
• Address workforce-related issues such as attendance, productivity, or behavior in collaboration with agency partners.
• Ensure that dispatch worker management complies with labor laws, contract terms, and internal policy standards, minimizing legal risk.
Employee Relations & Culture
• Serve as a trusted advisor to employees and managers on HR matters including feedback, discipline, grievance handling, and engagement.
• Promote a culture of accountability, inclusivity, and excellence — balancing high-performance expectations with employee well-being.
• Analyze engagement survey results and develop localized action plans to improve team morale and retention.
Operational HR & Compliance
• Ensure adherence to company policies, employment laws, and labor regulations — particularly relevant for process-driven, non-exempt teams.
• Partner with payroll, benefits, and compliance teams to manage leaves, attendance, scheduling, and shift policies (if applicable).
• Continuously improve HR processes to better support catalog operations at scale.
致力平等
酷澎一直致力于员工之间的平等。我们取得的空前成功，皆离不开全球多元化团队所付出的努力。