关于我们
Company Introduction
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
We have recently launched our services in Taiwan including Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices and Rocket Overseas which offers international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Role Overview
The Customer-Centric Planning team is looking for a senior Business Analyst that enables active and fast drives, providing customer Insights analysis, manage risks and opportunities for improving customer experience (CSAT), and ultimately supporting company-wide strategic decisions.
This role requires an individual with excellent attention to details, a knack for operational process planning, analytical capabilities, and strong business acumen. You must be comfortable operating in ambiguous environments and have ownership to identify and lead stakeholders to implement solutions to streamline and accelerate a wide range of business processes. An individual would succeed in this role when you’re a strategic thinker, yet capable of rolling up their sleeves and getting their hands dirty to ensure front-line execution excellence.
Responsibilities
- Design and maintain dashboard for key metrics monitoring; analyze customer data and develop strategic plans to provide service excellence
- Investigate and conduct in-depth analysis of data-driven "root causes" and propose solutions supported by data and facts and share impact.
- Drive improvement in operational performance and lead projects to further expand our business and enhance both our customers and partner teams experience.
- Develop strong ownership for customer data analysis and work with cross-functional teams on company-wide perspectives.
- Clearly communicates goals, roles, responsibilities, success metrics and desired outcomes to cross functional-project teams and program stakeholders
- Works independently, but also influences and manages project teams, sub-teams and subject matter experts to develop, test or implement new ideas or process improvements.
- Analyze customer data and develop strategic plans to provide service excellence
- Compile and analyze project data to identify trends and opportunities for future growth and improvement
- Ensures that multiple projects within program roadmap meet specified timelines to deliver results
Essential Qualifications:
- success metrics and desired outcomes to cross functional-project teams and program stakeholders
- Works independently, but also influences and manages project status with stakeholders, and test or implement new ideas or process improvements.
- When an issue arises, dive deep into the roots of the issue, propose solutions supported by data and facts and share impact.
- Ensures that multiple projects within program roadmap meet specified timelines to deliver results
Preferred Qualifications:
- Experience in the e-commerce industry in an operational capacity
- Experience working with cross-functional teams
Recruitment Process and Others
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:
- https://www.coupang.jobs/privacy-policy/
致力平等
酷澎一直致力于员工之间的平等。我们取得的空前成功，皆离不开全球多元化团队所付出的努力。