Senior Manager, HRIS (People Operations)

关于我们

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

The Senior HRIS Manager will oversee the management and optimization of our global People operations technologies. The ideal candidate will lead a team of HRIS specialists, ensure compliance with legal and security policies, and drive continuous improvement in our People systems to ensure a smooth user experience across all offices.

The team focuses on implementing, enhancing, updating, configuring, and maintaining People systems. Day-to-day operations include system configuration, access management, data integrity, and system performance. The team’s role involves responding to users’ requests, troubleshooting and resolving technical issues, and providing information and guidance on system processes and features. In addition, the HRIS Manager will ensure compliance with privacy requirements and facilitate communication regarding, but not limited to, system updates, issues, and new features with various people operations and business teams across all subsidiaries.

What You Will Do

Basic Qualifications

• 7+ years of experience in HRIS management, HR operations, IT support, and/or customer service, including system configuration, user access management, data integrity, and performance.
• Technical expertise in system technologies (API, Webhooks, CSS/HTML, process automation using Power Automate or APIs).
• Proven ability to lead and develop a team of technical specialists (3+ years experience leading and managing a team).
• Customer-centric approach with a focus on accuracy and timeliness.
• Strong communication and collaboration skills, with the ability to build relationships with cross-functional teams and vendors.
• Detail-oriented with strong problem-solving and analytical skills.
• Ability to design and implement creative solutions for optimizing and scaling different people systems and applications.
• Strong understanding of global and local legal, security, and privacy policies.
• Experience in conducting system/data/user permission audits and ensuring regulatory compliance.
• Excellent project management and change management skills.
• Ability to use data to enhance user experience and reduce support tickets.
• Up-to-date with innovation and trends in HRIS administration.
• Ability to thrive in a fast-paced, rapidly changing environment.
• Ability to keep information confidential.
• Proficiency in English and Korean.

Recruitment Process and Others

Recruitment Process

• Application Review - Phone Interview - Onsite(or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.
• This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.
• This is a contract position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below.

https://privacy.coupang.com/en/land/jobs/

Document Return Policy

• This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
• A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
• A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email ([email protected]). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
• In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.
• The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.

致力平等

酷澎一直致力于员工之间的平等。我们取得的空前成功，皆离不开全球多元化团队所付出的努力。